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A Typical Day

We care for Elderly and Infirm, Physically and Mentally Disabled, Sensory Impaired, Terminally ill, Adults with Special needs, Dementia, Alzheimers and Adults over 18 years old


Frequently Asked Questions


Here you will find answers to some of the most common questions we are asked form clients looking to use our service.

Please click on any of the "Questions" below to reveal the answer.

I am in need of assistance but not sure exactly what help i need, will someone give me advice on this?

Please contact Golden Rose Community Care office, we will arrange for a senior member of staff who is qualified and trained in giving advice on care (free of charge) they can discuss your requirements and tailor a care package to meet your needs.

Who will/can be present for this visit?

We would always send two members of staff to visit. It is always helpful if someone can be present with you for an assessment of your needs as they can help with asking questions if you are unsure or feel nervous, this could be family/friend or even an advocate.

How long does the assessment visit take?

Every visit to discuss an assessment of care needs is different depending on the complexity of the individual, this could take from 30 minutes to 2 hours approximately.

Once the assessment has taken place how long would I have to wait until my carer starts to visit?

Golden Rose Community Care would aim to commence the visits within 48 hour, we would liaise with you to arrange a date and time that is convenient for you.

How do I contact Golden Rose Community Care when the office is closed?

Our office is open Monday to Friday 8am to 4.30pm after these hours we have an out of hour’s phone number which is for all emergencies, you will find this on the front of your care plan folder

How do I pay for my care?

We ask that you pay 4 weeks in advance, you will be invoiced every 4 weeks by post thereafter.

What if I need to cancel or change the time of my visit?

If you need to cancel a call we would ask that you give 24 hours notice, this can be done by telephone or email, calls cancelled in less than this time may be charged. If you need to change the time of your visit we will always try to accommodate.

Are the care staff who will visit me trained?

All care staffs undergo full training with Golden Rose Community Care, this includes an induction period with in-house courses covering all health & safety issues and the roles and responsibilities of a carer.
All new carers work alongside a supervisor until they are competent and confident to work alone. All carers will be enrolled on an NVQ level 2 in care or above after the first 6 months of employment.

What happens if my care needs changes?

Golden Rose Community Care have annual reviews on all service users , should your care needs change sooner we would send a senior member of staff to visit and review what care needs are required.

What if my carer does not arrive?

If your carer has not arrived at your normal visit time we would ask that you contact us by telephone, we would then look into this and if necessary sends a replacement carer to you.

Will i have the same carer every day?

Whilst we try to keep continuity of care with you, we have to accommodate holidays, sickness etc, so we will introduce several carers to cover any such events.

How do I know if your care staff are trustworthy?

All staff employed by golden rose undergo a rigorous pre employment check CRB check which includes POVA plus 2 references from past employers.

I have a pet at home would this be a problem?

This is not a problem, however we ask that you inform us before so that we are able to select staffs that are happy to accommodate.

How do I identify your carers?

All carers have a tamper proof identification badge which they will produce on arrival at your home.

Did you know...

  • We provide care for all Nationalities and Religions

  • All of our carers are NVQ trained

  • All of our tradesmen for household maintenance have been checked by CRB and Pova

  • We are a proud member of the UKHCA